Support

Service

• Initial hardware system and configuration audit
• Initial application audit including revision and license checks
• Creation of software library
• Guaranteed Response Times
• Parts and labour
• Replacement/Loan Equipment
• Controlled escalation procedures
• Telephone support and remote diagnostics
• Dedicated staff
• Network Support
• Server monitoring with ‘Remote dial in’
• Dedicated call-control administration
• First Call to Fix
• Hot-swap systems
• Comprehensive spare parts inventory
• Service level agreements (SLA) considered the norm not the exception
• Anti-virus software checks
• Avoid the problem before it starts - network and computer health checks available
• Addition & reconfiguration of users when necessary
• Competitive and flexible pricing

Benefits

• Quick response - minimum downtime
• Piece of mind - skilled, qualified engineers
• Dedicated service manager ensures your calls are always answered
• Competitive and flexible pricing structures to help keep within your support budget

Scope

• All hardware and software subject to initial audit and suport service level required