Support Points

The Points scheme offers you highly flexible support for operating systems
and selected popular applications.

Working much like a telephone card, points only expire after 2 years and they are debited only when used – this means that you are not tied in to annual support contracts. Suited to organisations of all sizes from single user’s upwards. If you require same or next day response we can do that for you.

So what do you get?

• A highly flexible support service structure, providing both telephone, remote and on-site support.
• Can be used for any technical service, examples can include: installation, technical queries, bench and on site labour, system reconfiguration and data recovery.
• Statements providing clear information on the nature of your support calls upon request.
• Competitively priced with discounts from normal hourly support charges.
• Priority response to your technical problems.
• Valid for 2 years from date of purchase.
• Not tied to specific machines.
• Can be purchased/topped up at any time.
• Full Support Services T’s and C’s apply to this offering. Copies available upon request

In the event of a problem, simply log a call with our Technical Services Department. A statement can be produced to indicate points purchased, showing when and how they were used. More detailed information on each call is available to you if required.

* Cost per point - £32 Excl. VAT

25 Points from £800 Excl. VAT, email sales@trams.co.uk