Trams SmartCare
- Converts your standard Apple hardware warranty to on-site and provides a further 2 years on-site (3 years total).
Storage solutions
We
can supply, install and support a wide range of storage solutions
Support: solutions available whether you're big or small
- All support solutions are tailored to our customers needs whether it be for desktop solutions, networking or server technologies.
- Service
- Initial hardware system and configuration audit
- Initial application audit including revision and license checks
- Creation of software library
- Guaranteed Response Times
- Parts and labour
- Replacement/Loan Equipment
- Controlled escalation procedures
- Telephone support and remote diagnostics
- Dedicated staff
- Network Support
- Server monitoring with ‘Remote dial in’
- Dedicated call-control administration
- First Call to Fix
- Hot-swap systems
- Comprehensive spare parts inventory
- Service level agreements (SLA) considered the norm not the exception
- Anti-virus software checks
- Avoid the problem before it starts - network and computer health checks available
- Addition & reconfiguration of users when necessary
- Competitive and flexible pricing
- Benefits
- Quick response - minimum downtime
- Piece of mind - skilled, qualified engineers
- Dedicated service manager ensures your calls are always answered
- Competitive and flexible pricing structures to help keep within your support budget
- Scope
- All hardware and software subject to initial audit and suport service level required
Need to upgrade or repair your computer?
Don't dispair! Whether your equipment is in warranty or not, our qualified engineers can fix it!
