Trams Ltd 3 Eccleston Street London SW1W 9LZ T: 020 7544 1234 F: 020 7544 1223 E: sales@trams.co.uk

Terms and conditions

• Please note that when dealing with Trams Ltd all orders are subject to Trams Ltd Terms and Conditions.
• We can only supply goods according to these Terms and Conditions. They are intended to be fair to both parties, and our staff are not authorised to alter them under any circumstances. The headings and punctuation used in this document are used as a guide and do not form part of the contract. Your statutory rights are not affected. These terms and conditions of sale shall be governed by English Law.
• Payment terms
  We aim to keep our prices competitive and therefore we prefer to trade on cash payment terms. If you would like to open a credit account with us please note that we can only consider credit terms on receipt of a signed credit account application form. If we do grant you credit you must adhere to our terms - which are payment strictly within 30 days from the date on our invoice. The opening of a credit account is subject to satisfactory references being provided. Overdue accounts will be charged 3% interest a month.
• Ownership of goods
  All goods remain our legal property until you have paid for them in full. You are responsible for the goods (including insurance) from the time when they reach you. You are not allowed to sell them to anyone else until you have paid for them in full.
• Specifications, Prices, VAT and delivery costs
  Market conditions change from time to time and the specifications or prices of products will correspondingly change without notice. However, errors and omissions excepted. All prices exclude delivery costs and VAT which will be charged at the rate prevailing at the time. VAT is also chargeable on delivery costs.
• Claims
  If you have not received goods you must inform us in writing and by telephone within 7 days of the invoice. Any shortage or damage must be notified to us by telephone immediately and in writing within 2 days of receipt of goods. No late claims will be entertained.
• Goods return policy and suitability
  All goods carry the usual manufacturers warranties unless they are specifically supplied as other than new (in which case no warranty applies unless specifically stated on the invoice). In the event of any product being defective and requiring repair or replacement a returns number must be obtained and the number clearly marked on the outside of the package. Goods returned to us without proper authorisation or which have been damaged in transit will not be accepted. We do not guarantee that any item is fit for any particular purpose.
• Our Staff
  We invest heavily in the recruitment and training of our staff. Whether directly or indirectly, if you or an associate company, or third party you introduce, induce one of our staff to leave our employment without our written consent you are liable to pay us a fee of 25% of their annual salary with Trams or with their new employer, whichever is the greater.
• Refunds and cancelled orders
  We are not obliged to accept cancellation of orders or to give refunds for items which have been ordered and are not required. In the event that we do agree to do so, we reserve the right to apply a cancellation charge of fifty pounds (£50.00) or 5% of the cost of the cancelled order, whichever is the greater. Refunds will not be given for items that have been opened or which have not been returned within 7 days.
• Warranties and On-Site maintenance
  Trams OFFERS NO WARRANTIES BEYOND THOSE OFFERED BY THE MANUFACTURER. It is your responsibility to return any problem items to the dealer or manufacturer. We are unable to attend your premises to fix such an item free of charge. To cover such contingent cost it is recommended you take out an on-site maintenance contract when you buy the product. Warranties do not cover consumables or items which are designed to have a limited working life. Under the terms of such warranties we are not obliged to personally replace a faulty item or to offer you a refund.
• Data and software and other items
  The information stored on your computer equipment can be extremely valuable. It is the customers responsibility to ensure that adequate precautions are taken to preserve data, programs and other items loaded on, used, or stored on equipment before submitting items to Trams or allowing work on equipment to take place. Trams accepts no responsibility whatsoever for any such material held on the equipment. Customers are recommended to ensure that their staff are suitably trained and to have secure back-ups taken at least daily and held off-site to ensure that they are able to resume smooth resumption of their business as a result of equipment failure or other loss of data. Trams will not be responsible for restoration, reconstruction, installation of or any other works associated with the software, data or other items as a result of work undertaken.
• Limitations of liability
  Trams are not liable for any actual or consequential losses suffered by the customer as a result of Trams or its agents’ negligent or intentionally wrongful actions, or for damages, loss or any other costs, except in the case of personal injury which is wholly a direct consequence of Trams or its agents or assignees acting in the course of conducting authorised Trams business in a manner authorised by Trams, in which case Trams liability shall be limited to £250,000 in respect of any claim or series of claims arising out of any one incident. In the event of any claim for property damage the limit of liability shall be the value of the goods or services supplied on the occasion which gives rise to the claim. Where we carry out service on a customer's equipment or software (be it operating system, application software, data or other item) and/or where we are carrying out service on equipment which is connected to other equipment and/or which forms part of a larger network or other system, we do so as the agent of the customer and at the customer's sole risk (see also clause above concerning data, software etc). Trams will not be liable for any delay or failure to perform service to the customer or for any consequence thereof if such delay is due to any industrial dispute or to any cause beyond the reasonable control of the company. Trams reserves the right to sub-contract or assign the whole or any part of service work.
• Goodwill
  Trams reserves the right to waive application of any part of the terms above without waiving its rights in any way to the remaining terms.
• Grievances
  If you have a problem with anything you purchase from us, or any work we have carried out, or if you feel that your problem is not being dealt with in the proper way, please notify us in writing (or faxing) at once to our Customer Care Supervisor, telling us about it and rest assured that your problem will be handled quickly and efficiently.