Online B2B Commerce Solutions and Support Systems
Providing customers with frictionless business transactions and enhanced supply chain processes at no additional costs.
Customer “Branded” B2B Procurement Portals
The Trams B2B Portal is a private commerce website for Trams customers. Purchases can be placed through the portal with your Trams account — the process is very streamlined and can be tailored accordingly.
We can tailor our B2B portal to suit your requirements — the system is fast, easy to use and can save you both time and money. Portal customisation can include:
- Tailored branding
- Tailored product ranges and prices
- Order templates/product bundles
- Electronic invoicing/PDF Quotes
- Approval system — helps streamline your internal processes.
- Deep Integration with your procurement/purchasing systems includes Ariba, Tungsten Network, Coupa and more.
Support & Repair Portal
Customers wishing to book a hardware repair should use our online portal
For all other support incidents, customers can raise an auto-support ticket by emailing support@trams.co.uk
For TramsCloud support, email support@tramscloud.co.uk
This process generates a support ticket in our ERP system, “Netsuite”, that sends an auto-response to the client that allows you to track the progress of the ticket and allows you to provide any additional information or responses.