Technology plays a huge part in our business lifestyle, which means when something goes wrong, it can be critical to get the device repaired as soon as possible.
Support & Repairs
At Trams|Econocom, your deadlines are ours; our committed and technically skilled Help Desk will be on hand to deliver remote support. Through our Ticketing System we can monitor the timescale of raised faults, ensuring we keep to SLAs and automatically escalate any unsolved issues to 2nd or 3rd-level support staff.
We can also arrange collection of the device at your office, return it once it's repaired. Meaning, your downtime is minimal.
Apple Repair Centre
Our fully certified Mac Repair Service Centre in central London are here to provide friendly and quick turnaround repair service. We handle out-of-warranty & warranty services on Mac’s & IOS devices. All diagnostics reports & repair quotations completed within 24 hours.
Labour Charge (IOS Devices) £27 + vat
Labour Charge £65 + vat (Drop off & Collection)
Labour Charge £90 + vat (Collection & Delivery Services with central London area)
Collection & Delivery Service within central London area £25 + VAT
Customers wishing to book a hardware repair should use our online portal. Turnaround time on our repair services is between 5-7 working days with no appointment needed.
Just book your repair online (clicking on the button) and our professional Helpdesk Team will contact you regarding our services.
As an Apple Authorised Reseller and Service Provider for decades, we have witnessed the positive impact Apple products have had on the commercial world. Should your Apple device encounter a technical problem we are fully qualified to deal with it. No matter the age of your existing equipment we will always endeavour to help service, repair or upgrade, to make sure you get the most out of your investment.
Our dedicated Configuration Centre is located in our central London warehouse, so we ensure a smooth and efficient transition from receipt to completion of goods.
Third Party Repairs
Our service team will take in faulty items from manufacturers including Dell, HP and Lenovo and manage the repair process with the manufacturer directly.
Trams|Econocom operates a dedicated help desk, manned from Monday through Friday 9.00 am to 5.30 pm. Fully trained and certified staff are on hand to deal with all aspects of your IT needs, escalating complex issues to 2nd or 3rd line Support.