Repairs.

Technology plays a huge part of our business lifestyle, which means when something goes wrong, it can be critical to get the device repaired as soon as possible.

At Trams, your deadlines are ours; our committed and technically skilled Help Desk will be on hand to deliver remote support. Through our Ticketing System we can monitor the timescale of raised faults, ensuring we keep to SLA’s and automatically escalate any unsolved issues to 2nd or 3rd level support staff.

We can also arrange collection of the device at your office, return once it's repaired. Meaning, your downtime is minimal.

Trams worked tirelessly and flexibly to support our constantly evolving requirements. Their calm and knowledgeable support resulted in a successful transition and very happy customers.”

IT and Operations Manager - Breakthrough Media

Support & Repair Portal

Customers wishing to book a hardware repair should use our online portal

Visit the portal


For all other support incidents customers can raise an auto-support ticket be emailing support@trams.co.uk

For TramsCloud support email support@tramscloud.co.uk

This process generates a support ticket in our ERP system “Netsuite” that sends an auto-response to the client allowing you to track the progress of the ticket and allows you to provide any additional information or responses.

2018 Statistics

1.3kiMacs and MacBooks repaired
1.7kDevices repaired
5-8Days turnaround

Apple Repair Centre

As an Apple Authorised Reseller and Service Provider for decades we have witnessed the positive impact Apple products have had on the commercial world. Should your Apple device encounter a technical problem we are fully qualified to deal with it. No matter the age of your existing equipment we will always endeavour to help service, repair or upgrade, to make sure you get the most out of your investment.

Configuration/Imaging

Our dedicated Configuration Centre is located in our central London warehouse, so we ensure a smooth and efficient transition from receipt to completion of goods.

Repair icon

Third Party Repairs

Our service team will take in faulty items from manufacturers including Dell, HP and Lenovo and manage the repair process with the manufacturer directly.

Help Desk

Trams operates a dedicated help desk, manned from Monday through to Friday 9.00am to 5.30 pm. Fully trained and certified staff are on hand to deal with all aspects of your IT need, escalating complex issues to 2nd or 3rd line Support.

Support

Cost effective support to lower risk and safeguard core IT services and projects.

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Professional Services

We have significant market knowledge in Corporate & M&E environments to architect cost-competitive and compelling solutions.

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Life Cycle Management

Trams provides on-going services to support the complete lifecycle of your IT deployments, providing you with peace of mind and leaving you to concentrate on your own company growth.

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