ATTO have announced a NEW 5 Year Extended Warranty program for the ATTO Fibre Channel Switch and Storage Controller lines.
Some highlights include
- Customers can submit replacement/repair requests through ATTO's Technical Support team
- Approved RMA required prior to shipping defective product back to ATTO
- ATOO will provide confirmation of approval with 1-2 business days from confirmation of receipt of request
- Customer is responsible for return shipping costs as well as items lost or damaged in transit. Customer may be responsible for importation costs, brokerage fees, import duties and taxes
- Every effort will be made to ship replacements within 5-10 business days of confirmation of receipt of physical product with a valid support program
- Replacement condition will be in new or like new condition
- Replacement/repaired product will be shipped standard two day business. Delivery times may vary due to customs and regulations that are outside of ATTO's control
If you have purchased a unit within the year, you can still add on the extended warranty. Please do contact us if you have any questions or concerns, we are happy to help.