Employees get unlimited 24/7 technical support over the phone with Apple hardware and Apple-branded software (such as Keynote, Pages, and Numbers) including help with personal accounts, repair triage and setup. Having direct access to AppleCare Advisors helps reduce the load internal help desks saving valuable time for both the end-users and technical staff.
For IT departments
AppleCare for Enterprise includes AppleCare Help Desk Support, which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions, including help for Apple Business Manager or Apple School Manager.
For more complex issues, AppleCare for Enterprise gives you one incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.
You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.